Get started for free
Last updated June 15, 2023
Below is our Privacy Policy which outlines a lot of legal goodies, but the bottom line is we do not sell or share your data with any third parties.
We are Elven Group Pte. Ltd ("Data Controller", "we", "us", "our", "Elven", "the Company", "Owner", "Operator").
It is our policy to respect your privacy regarding any personal data we may collect while operating our services on Elven, available at https://elven.com and the accompanying mobile application Elven (hereinafter, collectively referred to as “Elven”). Accordingly, we have developed this privacy policy (hereinafter, referred to as the “Privacy Policy” or the “Policy”) in order for you to understand how we collect and process (i.e., use, store, share, disclose and otherwise make use of) your personal data. This Privacy Policy will also cover your rights in relation to your personal data.
By registering to use our Services, you consent to us processing your personal information in accordance with this Privacy Policy. This is the legal basis upon which we process your personal information as well as because it is necessary for the performance of our obligations under the Terms of Service. By continuing to use Elven, you acknowledge that you have had the chance to review and consider this Privacy Policy, and you acknowledge that you agree to it. This means that you also consent to the use of your personal data and the methods of disclosure as described in this Privacy Policy. If you do not understand the Privacy Policy or do not agree to one or more provisions of this Privacy Policy, please immediately cease your use of Elven. You may withdraw your consent at any time by letting us know at hi@elven.com. At that time, you may also want to remove any cookies which have been placed on any device used to access Elven. Your withdrawal of consent will not affect the lawfulness of any processing carried out by us prior to such withdrawal.
This Agreement specifically incorporates by reference the entirety of our Terms of Service and Disclaimer.
We want you to obtain personalized experiences anytime, anywhere, on any device. This requires us to collect personal information from you. However, we want to put you in control of that personal information. We want you to be aware at all times where and how your personal information is being used. This is of paramount importance to us.
So let’s describe what this policy tells you. It explains:
At Elven we take your privacy seriously. We operate on the principle that your personal information belongs to you and only you can decide who you want to share it with and why. This is fundamental to the way we work and we’re committed to providing a secure environment for you to store your personal information and share it with others when you want to.
Information you voluntarily provide
If you contact us (by phone, email or through our website, or app), we may keep a record of that correspondence indefinitely in case we need to contact you in relation to the issue for which you contacted us, for operational performance improvement and/or nuisance caller management. We will not use it for marketing purposes.
If you report a problem with Elven, we may keep that information indefinitely in case we need to contact you in relation to the issue for which you contacted us, for operational performance improvement and/or nuisance caller management. We will not use it for marketing purposes.
The information you give may include your name, address, telephone number and email address.
Information we collect about you and your device
Through your use of Elven, you will be subject to different types of personal data collected and different manners of collection. We will collect and process your personal data in a lawful, fair, and transparent manner and, where appropriate, with your knowledge or prior explicit consent. Personal data will be relevant to the purposes for which they are to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.
The following types of personal data will be collected by the Company through Elven:
We may collect non-personal data, such as browser types, operating systems, and the URL addresses of websites clicked to and from Elven, including referral links we may post on Elven in order to analyze what kind of users visit Elven, how they find it, how long they stay, from which other websites they come to Elven, what pages they look at, and to which other websites they go from Elven. In case your non-personal data are aggregated with certain elements of your personal data in the way that we may become able to identify you, such non-personal data will be treated as personal data.
We respect data protection principles and process personal data only for specified, explicit and legitimate purposes for which such personal data were provided. We primarily use your personal data to enable your use of Elven and supply the services requested by you. We may also use your personal data for the following purposes:
Where we propose using your personal information for any other uses we will ensure that we notify you first. You will also be given the opportunity to withhold or withdraw your consent for the use of your personal information for purposes other than those listed above.
We may share anonymized usage data which does not identify you specifically with third parties. We may combine your data with those of other users of Elven and share this information in aggregated and anonymised form with third parties to help us improve the design and delivery of our software tools, increasing the effectiveness of all users.
From time to time, we may send you informational communications related to Elven, such as announcements about updates to Elven. you may also receive information from us that is specifically about your use of Elven or about your account with us, including information about security breaches or other privacy-related matters. Please note that such communication does not fall within the scope of direct marketing communication.
After we obtain your explicit prior consent, we may use your personal data for direct marketing purposes, such as:
If you decide at any time that you no longer wish to receive communications from us, please follow the “unsubscribe” instructions provided in the communications, turn off communications in your settings page, or contact us at hi@elven.com.
By using Elven, you are consenting to our processing of your personal data as set forth in this Privacy Policy. The term “processing” includes collecting, storing, deleting, using, and disclosing personal data.
Please note that we do not collect any sensitive data about you (e.g., your health information, opinions about your religious and political beliefs, racial origins and memberships of a professional or trade associations, social security number). Should we intend to process any sensitive data collected from you, we will seek your explicit consent in advance.
Protection of Personal Data
We protect your personal data by using reasonable security safeguards against loss or theft, unauthorized access, disclosure, copying, use, or modification. Your personal data are contained behind secured networks and are only accessible by a limited number of persons who have special access rights to such systems and are required to keep the personal data confidential. We implement a variety of security measures, such as encryption and pseudonymisation, when users enter, submit, or access their personal data to maintain the safety of your personal data. Please note, however, that no system involving the transmission of information via the Internet, or the electronic storage of data, is completely secure. However, we take the protection and storage of your personal data very seriously and we therefore take all reasonable steps to ensure the ongoing confidentiality, integrity, and availability of your personal data. Nevertheless, we are not liable for any loss, theft, unauthorized access, disclosure, copying, use, or modification of your personal data that occurs outside our reasonable control.
Breach notification
Should a personal data breach occur, we will inform the relevant authorities without undue delay and immediately take reasonable measures to mitigate the breach. We will notify you about such a breach via email as soon as possible but no later than within seven business days.
Retention period
Your personal data will be kept for as long as it is necessary to provide you with the requested services. When your personal data are no longer necessary to deliver the requested services, we will delete your personal data immediately, unless we are obliged by law to retain such personal data for a specific period of time.
Elven uses cookies. Cookies are small files stored on your computer or mobile device which collect information about your browsing behavior. These cookies do not access information which is stored on your computer.
There are two types of cookies, namely, persistent cookies (i.e., cookies that remain valid until their expiration date, unless deleted by the user before that date) and session cookies (i.e., cookies that are stored on a web browser and remain valid until the moment when the browser is closed). We use both persistent cookies and session cookies.
We use cookies to help us remember information about your account. For example, cookies are used to help us understand your preferences based on previous or current activity on Elven, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about Elven traffic and interaction so that we can offer better experiences and tools in the future. Other reasons we use cookies include (but are not limited to):
Most Internet browsers accept cookies automatically, although you are able to change your browser settings to control cookies, including whether or not you accept them, and how to remove them. You may also be able to set your browser to advise you if you receive a cookie, or to block or delete cookies.
If you would like to set your browser to refuse cookies, check your browser’s help information or visit http://www.whatarecookies.com for further information.
We honor Do Not Track signals and do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place. Users can also choose to visit Elven anonymously, but you may not be permitted to access any of the services.
We may disclose your information if we believe that it is reasonable to do so in certain cases, in Our sole and exclusive discretion. Such a disclosure or transfer is limited to the situations when the personal data are required for the purposes of (1) provision of the services, (2) pursuing our legitimate interests, (3) law enforcement purposes, or (4) if you provide your prior explicit consent. Please note that some third parties may be located outside of the jurisdiction in which you reside.
Such reasonable disclosure cases may include, but are not limited to:
We may utilize third party service providers, from time to time or all the time, to help us with Elven and to help to serve you. Such third-party service providers may include:
The third party service providers indicated above may have access to your personal data as part of their partnerships with us only if they agree to assure an adequate level of protection of personal data that is consistent with this Privacy Policy.
We do not sell, trade, or transfer your personal data to third parties not indicated in this Privacy Policy, unless we obtain your prior explicit consent.
Please note that some non-personal data may be provided to third parties for marketing, advertising, or other uses. We also allow third-party behavioral tracking which may include non-personal data.
We are not responsible for actions of third parties that are not mentioned in this Privacy Policy and with whom you share your personal data, and we have no authority to manage or control third party solicitations.
From time to time, we may send you informational communications related to Elven, such as announcements or other information. You may also receive information from us that is specifically about your use of Elven or about your account with us, including information about security breaches or other privacy-related matters.
By providing any personal information to us, or by using Elven in any manner, you have created a commercial relationship with us. As such, you agree that any email sent from us or third-party affiliates, even unsolicited email, shall specifically not be considered SPAM, as that term is legally defined.
Through your use of Elven, you may find links out to other websites or mobile applications. This Privacy Policy does not and will not apply to any of those linked websites or applications. We are not responsible in any manner for the content or privacy and security practices and policies of any third parties, including other websites, services or applications that may be linked to or from Elven.
Before visiting and providing any information to any such third-party websites and applications, you should familiarize yourself with the applicable privacy practices and take reasonable steps necessary to protect your personal data.
You may choose to forego the provision of certain personal data to us, but you may then be prohibited from using Elven or any of the services thereon. We collect the information we do to maintain the integrity of Elven and to help to ensure the information security of the Parties. If you do not agree to any of the sections or subsections within this Privacy Policy, you must cease your use of Elven entirely.
We take reasonable steps to ensure that the personal data collected and processed by us is accurate, complete, and up-to-date. Thus, we ask you to keep your personal data as current as possible and update your personal data through Elven if necessary.
You may at any time review or change the personal data in your user account or terminate your user account by logging into it through Elven and updating your personal data. Upon your request to terminate your user account, we will deactivate or delete your account and information from our active databases.
If you would like to access, modify, or delete your personal data that are processed through Elven, please send us an email to hi@elven.com. We will answer your request within a reasonable timeframe.
We do not market to any individual under the age of 18 years old. Individuals under 18 years of age may not create an account on Elven. However, we cannot distinguish the age of people accessing Elven. If a person under 18 has provided us with personal data without obtaining parental or guardian consent in advance, the parent or guardian may contact us at hi@elven.com requesting us to destroy or de-identify the personal data.
We are committed to conducting our business in accordance with the principles stated in this Privacy Policy in order to ensure that the confidentiality of your personal data is protected and maintained. However, we may change this Privacy Policy from time to time at our sole and exclusive discretion.
Unless we specifically obtain your consent, any changes to the Privacy Policy will apply to the personal data collected on or after the date of the last amendment that is indicated at the end of the Privacy Policy.
It is your responsibility to periodically check this Privacy Policy for any such modification, revision or amendment. Any changes made are assumed to have been accepted by your continued use of Elven.
For significant changes in the Privacy Policy, or where required by the applicable law, we may seek your explicit consent to the changes stated in the Privacy Policy.
You have the right to submit a complaint to us about the way in which your personal data have been handled by using the contact details indicated in the “Contact Us” section of this Privacy Policy.
After you submit such a complaint, we will send you an email within five business days confirming that we have received your complaint. Afterwards, we will investigate your complaint and provide you with our response within a reasonable timeframe.
If you are a resident of the European Union and you are not satisfied with the outcome of your complaint, you have the right to lodge a complaint with your local data protection authority.
If the ownership of our business changes, we may transfer your information to the new owner so they can continue to operate Elven and provide the Services. The new owners will be obliged to comply with this Policy.
Any changes we may make to this Policy will be posted on this page. Where it makes sense because the changes are material, we will notify you by email or in another appropriate manner such as when you next interact with Elven.
